Zambia Insurance Industry Awards 2026
Celebrating Excellence and Innovation in the Zambian Insurance Industry
19 June 2026 | Radisson Blu, Livingstone
About the Awards
The IAZ Insurance Conference is delighted to host the 2026 Insurance Industry Awards, scheduled to take place on 19 June 2026. This prestigious annual event recognises and celebrates outstanding individuals and organisations that have demonstrated exceptional performance, innovation, professionalism, and stability within Zambia’s insurance industry.
The awards will consider activities and achievements undertaken during the period 1 June 2025 to 29 May 2026.
Award Categories
2026 IAZ Insurance Awards
- Media (Individual) Award
This award recognises an individual journalist or media practitioner who has provided consistent and meaningful coverage of the insurance industry through print, radio, television, or social media.
Nominees must demonstrate a track record of analytical, objective, and relevant published or broadcast content during the review period. - Young Achiever of the Year
This award recognises an emerging professional who has distinguished themselves through significant contributions to the insurance industry.
Eligible nominees must be 35 years of age or younger at the application deadline and should demonstrate notable professional growth and meaningful organisational impact.
Supporting documentation should include, but is not limited to, a copy of the NRC and other relevant evidence. - Outstanding Corporate Social Responsibility (CSR)
This award recognises an institution that has demonstrated a strong commitment to serving local communities through impactful CSR programmes.
Evaluation criteria include the existence of a formal CSR policy, proven and measurable impact, and supporting evidence such as beneficiary testimonials, photographs or videos, and data showing the number of people or communities reached. - Best Social Media Engagement
This award recognises an organisation that has successfully utilised social media platforms to engage the public on insurance-related issues.
Evaluation criteria include evidence of a strong and active social media presence, measurable engagement metrics (reach, interactions, growth), and creativity in content and campaigns. - Outstanding Insurance Week Theme Interpretation
This award recognises exceptional interpretation and delivery of the 2025 Insurance Week theme through both in‑person and online activities.
Evaluation criteria include reach, creativity, participation numbers, and footprint. Supporting documentation may include photographs, videos, media coverage, and other relevant materials. - Exceptional Consumer Education
This award recognises organisations that have consistently implemented consumer education initiatives throughout the year, including but not limited to Financial Literacy Week and National Insurance Week.
Evaluation criteria include the existence of a consumer education policy, creativity, frequency of activities, and overall reach. Supporting evidence may include videos, images, audio clips, and media reports. - Fraud Detection and Prevention
This award recognises an industry player that has implemented effective measures to manage fraud risks from internal and external sources.
Supporting evidence should include an internal audit function, an established fraud or risk management policy, designated personnel or departments, and documented interventions or preventive measures. - Investing in the Profession
This award recognises an industry player that has demonstrated strong commitment to staff capacity building and professional development.
Supporting documentation may include training programmes, workshops, certifications, mentorship initiatives, and other skills‑development interventions. - Digital Insurer of the Year
This award recognises an organisation that has seamlessly integrated digital solutions across business processes, including customer acquisition, retention, communication, and back‑office operations.
Supporting evidence should demonstrate digital integration for internal and external processes and digital service delivery. - Product and Service Innovation of the Year
This award recognises an innovative insurance product or service that has enhanced efficiency and promoted increased uptake through a unique and scalable approach.
Evaluation criteria include innovation, scalability, and proven impact, supported by measurable outcomes and evidence of effectiveness. - Best Customer‑Centric Experience
This award recognises an insurance provider that has consistently delivered positive customer experiences across all touchpoints, including acquisition, retention, communication, and support services.
Supporting evidence may include service charters, customer testimonials, claims turnaround data, and other documentation demonstrating responsiveness and service quality. - Broker of the Year
This award recognises a high‑performing insurance broker demonstrating excellence in customer relationship management and market performance.
Supporting evidence should include examples of CRM practices, innovative solutions, and demonstrated client impact. - Microinsurance / Inclusive Insurance Product of the Year
This award recognises an inclusive or microinsurance product that is cost‑effective, scalable, and responsive to the needs of local communities.
Evaluation criteria include customer‑centric design, rollout or piloting status, efficient claims settlement, affordability, uptake, and testimonials. - Innovative and Inclusive Bancassurance Product of the Year
This award recognises a bancassurance innovation that meets the needs of a defined target group and promotes insurance uptake in Zambia.
Supporting documentation should demonstrate innovation, relevance, uptake, and measurable impact. - Outstanding Insurer of the Year – Claims Settlement
This award recognises an insurer that has demonstrated outstanding efficiency and excellence in claims management systems and service delivery.
Evaluation criteria include claims turnaround times and customer satisfaction, supported by testimonials, statistics, photographs, or videos. - Best Brand Campaign of the Year
Awarded to an insurer or intermediary that has successfully managed its brand and strengthened stakeholder relationships through effective branding initiatives.
Supporting evidence may include campaign materials, media coverage, testimonials, and proof of creative and consistent public engagement. - Best Bancassurance Customer Service
Awarded to a bank and its partner insurer(s) for delivering outstanding customer service across bancassurance channels.
Evaluation criteria include policies and procedures, service charters, and evidence of customer‑first initiatives, supported by brochures, videos, and photographs. - The award recognises outstanding creativity and forward-thinking in the application of actuarial science. This award celebrates individuals or teams who have developed and implemented novel ideas, tools, methodologies, or solutions that significantly enhance decision-making, risk management, or value creation within their organisations or the broader industry. It highlights work that challenges conventional approaches and demonstrates the evolving role of actuaries in solving complex, real-world problems.
Why Participate in the Awards?
Participating in the awards positions your organisation as an industry leader committed to excellence, innovation, and customer trust. It offers a powerful opportunity to enhance brand visibility, earn credible industry recognition, motivate teams, and benchmark performance against the best in the industry.
Eligibility Criteria
Entries are open to the following:
- Registered and duly licensed insurance companies
- Licensed insurance brokers
- Financial service providers and firms offering insurance products under duly registered agency agreements
- For individual categories, journalists and insurance industry professionals
Entry Requirements
To be considered for the awards, applicants must comply with the following:
- All submissions must be received by 14:00 hours on 29 May 2026.
- A completed nomination form must be submitted together with all required supporting evidence, either:
- As physical copies (including documents on a flash drive), or
- Via the designated online submission platform.
- Applicants may submit nominations in multiple categories, provided each nomination meets the applicable criteria.
- Submissions may be made directly by applicants or by third parties.
Disqualification
Incomplete, inaccurate, misleading, or late submissions may result in immediate disqualification. Disqualified entries will not proceed to the judging stage, and no correspondence will be entered into. The organisers reserve the right to verify all submitted information at any stage.
Disclaimer
All submitted information will be used solely for the purposes of the Insurance Awards and treated with appropriate confidentiality.
Judging Process
The judging panel will consist of representatives from independent institutions, providing a diverse cross‑section of experienced professionals. All eligible entries will be evaluated objectively against established criteria. Judges’ decisions are final and binding.
Key Dates and Timelines
- Call for Entries Opens: 9 May 2026
- Submission Deadline: 4th June 2026 at 14:00 hours
- Awards Dinner and Announcement of Winners: 19 June 2026
Shortlisted winners may be contacted in advance to confirm attendance.
Nomination Summary (How to Apply)
- Complete the nomination form below or submit online via this link-> Click Here
- Submissions must be in English and address category‑specific criteria
- Physical submissions: IAZ Secretariat, 3rd Floor, Finsbury Park, Lusaka
- Enquiries: [email protected]
Supporting documentation may include photographs, media content, audio or video clips, flash drives, and relevant online links.